AIRPORT ANNOUNCES TERMINAL INVESTMENT
Plans for significant improvements to passenger
facilities at Durham Tees Valley Airport have been announced
today.
The first phase of a major investment programme will be
completed by the end of September, involving extensive
remodelling of the departure lounge, providing free unlimited
Wi-Fi, together with designated work stations and charging
points, and improved retail services under a new ‘Xpress’ brand.
The second phase, which could start as early as the
autumn, will see further improvements, including the return of
tax-free shopping and a major upgrade of the business lounge
area.
In addition there will be a revamp of the Airport’s
Privilege Membership Club with exclusive discounts and offers
for travellers and, as part of the drive to provide the best
level of customer service, staff will be undertaking a World
Host Accreditation training programme.
Robert Hough, Chair of Durham Tees Valley Airport said
“This programme of improvements in the terminal is
another stage in our continuing investment at Durham Tees Valley
and the overall developments being implemented through the
Masterplan, including for example the drive to attract more
general aviation activity and providing a one-stop service for
all aspects of ground handling.
“These improvements in the terminal, which in part have
been supported through the Passenger Facility Fee, are all aimed
at enhancing a low-hassle, comfortable and business friendly
environment for passengers whilst they are with us. A key
element, of course, is customer service which is why we are
developing our training for staff.”
Warner Rootliep, General Manager for Air France KLM in
the UK & Ireland said
“We currently offer three daily flights from Durham
Tees Valley to our hub at Amsterdam Schiphol with seamless and
convenient connections to exciting destinations worldwide. For
this reason, we welcome the new investment in the terminal
facilities which will greatly improve the customer experience
for our loyal passengers in the Tees Valley region.
“We have a long-standing successful relationship with
Durham Tees Valley Airport and look forward to the unveiling of
the new facilities in the near future”
The Airport says there should be minimal disruption for customers whilst the improvement work is underway
18-05-17